Accessibility Tools
At CLEP, your privacy and the security of your personal information matter to us. This privacy notice explains what we do with your personal data, how we keep it safe, and when we may need to share it with others. It is here to help you stay informed and in control.
This notice is for everyone who engages with CLEP, whether you are using our services, partnering with us, or simply reaching out for information.
We are an intersectional VCSE owned and led partnership of lived experience organisations in Cornwall and the Isles of Scilly, working together on voice and representation projects that support marginalised communities across the county.
Our contact email: contact us
Personal information includes anything that can identify you, either on its own or combined with other information. Examples include your name, address or phone number. It can also include more sensitive details, such as health information, with your explicit consent.
We may need information about you to:
If you are receiving services from us, we will explain the specific data we need and why.
Our legal bases for processing your personal data include consent, contract, legal obligation, and legitimate interests. We will always explain the specific legal basis when we collect your data.
Your rights are important, and here is what you are entitled to:
You can reach out at any time to discuss or exercise these rights. If you would like to know more or need to act on any of these rights, contact us. You can use our Data Subject Access Request (SAR) form if you wish, which we can send to you on request.
We collect your information when you engage with us directly or when you are referred by a partner or another organisation. This might include when you:
Depending on the services you are accessing, we may collect:
We use your data to:
We might occasionally conduct anonymous data analysis to improve our services and report outcomes to funders, but this information will not identify you personally.
We do not use your personal data for automated decision-making or profiling.
We keep your information for as long as we are legally required or for as long as it is necessary to support our work with you. When it is no longer needed, we will securely delete or anonymise it.
Your data security is a top priority. Our partners organisations have strict policies and protocols in place to prevent unauthorised access, including encrypted electronic data storage and secure storage of paper records.
If we ever experience a data breach, we will notify the Information Commissioner’s Office (ICO) and, if necessary, inform you directly.
We will never sell your personal data. We may share it with other organisations only when:
We do not transfer your personal data outside the UK. If this changes, we will ensure that appropriate safeguards are in place to protect your information.
CLEP does not currently send any marketing or promotional materials. In the future, we may offer an optional newsletter or updates for people who choose to receive them. If you opt in, we may send you news about our work, changes in services, or ways to get involved. You can opt out at any time by contacting us.
If you are ever concerned about how we are handling your data, contact us.
If you feel we have not resolved your issue, you can also reach out to the Information Commissioner’s Office (ICO):
ICO Address:
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline Number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
We will update this Privacy Notice from time to time to keep it accurate and clear about how and why we use your personal data. The latest version of our Privacy Notice will always be posted here.
